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FAQ

Before making an inquiry, please check the following information for faster assistance:
Total 7

  • Q1

    How long is the product safe to consume after opening?

    Q1

    How long is the product safe to consume after opening?

    The expiry date indicates how long the product can be safely consumed if stored under proper conditions. Please keep the product in a cool, dry place away from direct sunlight, humidity, and high temperatures to maintain its quality until the indicated date.

  • Q2

    Is it okay to store the product in the freezer?

    Q2

    Is it okay to store the product in the freezer?

    For dried seafood snacks, freezing is allowed in the shelf before expiry date. However, like most foods, repeated freezing and thawing may alter the qualities such as taste and texture. (Note: Do not store the product in a kimchi refrigerator.) For fried products, refrigeration—not freezing—is recommended.

  • Q3

    Is it safe to leave leftover product out after opening?

    Q3

    Is it safe to leave leftover product out after opening?

    We recommend consuming the product as soon as possible after opening. If left unsealed, the product may deteriorate in quality or spoil. To maintain freshness, please store it sealed in the refrigerator.

  • Q4

    The lengths of the products vary—does that mean there’s less quantity?

    Q4

    The lengths of the products vary—does that mean there’s less quantity?

    Due to the nature of the raw ingredients, the shape and size of individual pieces may vary. However, the total weight of the product matches the indicated weight on the package.

  • Q5

    There’s a smell coming from the filefish snack—is there something wrong with the product?

    Q5

    There’s a smell coming from the filefish snack—is there something wrong with the product?

    The main ingredient of filefish snacks is fish (mixed species). The smell you may notice is a result of the seasoning process and is typical of the fish used—there is no issue with the product. All production processes, from manufacturing to processing, are carried out hygienically, and products are distributed only after passing tests by certified inspection agencies. So it is safe to eat.

  • Q6

    I’d like to know the nutritional content of the product.

    Q6

    I’d like to know the nutritional content of the product.

    Currently, nutritional information is not labeled on our products. If you need details, please contact our customer center at +82-61-653-1400 for individual assistance.

  • Q7

    Is there a way to make leftover soggy fried snacks crispy again?

    Q7

    Is there a way to make leftover soggy fried snacks crispy again?

    Fried products are very sensitive to moisture. If the product has become soggy, it's likely due to moisture penetrating the coating. In this case, reheating in an air fryer (3 minutes if preheated, or 5 minutes if not preheated) can help restore the crispiness.