FAQ

본문 바로가기

Customer Services

FAQ

FAQ Search
FAQ Search

FAQ List

  1. QHow long is the product good for after opening the package?

    A The marked expiration date is valid only when the recommended storage conditions are met, such as appropriate temperature and humidity, keeping away from direct sunlight, and storing it in cool places.
  2. QCan the products be stored in a freezer?

    A You can store the dried fish in a freezer within the expiration date. Please be aware that just like other food products, the sensual features of the food (taste, texture) can change if it undergoes multiple freezing and unfreezing. (You should not store it in refrigerators for Kimchi) For fried food, please keep them in refrigerators, not freezers.
  3. QIs it fine to keep the leftover food?

    A It is recommended to consume the food as soon as possible, but if you wish to keep the leftovers, it is recommended to seal and keep the products in the refrigerator as deformation or change on the taste and texture of the product might occur on unsealed products.
  4. QThe sizes of the products are different. Will it weigh less?

    A Due to the nature of the natural ingredients, the size and shape are not uniform. Therefore, the numbers and sizes of the content might differ. However, the total net weight of the product is equal to the marked weight.
  5. QThere is a fishy smell in dried filefish. Is there a problem with the product?

    A The main ingredient of the dried filefish is fish(small fish). The fishy smell is due to the processing methods to season the product. There is no problem with the product. All processes from manufacturing to processing are done hygienically, and only products that pass the quality assurance of a certified company are sold. Please be ensured upon consuming our products.
  6. QWhat are the nutritional contents of the products?

    A We do not label our products with nutritional content. Please call our customer service center(+82-61-653-1400), and we will guide all inquiries individually regarding the related inquiries.
  7. QThe leftover snacks turned soggy. I want to eat crispy snacks.

    A Fried food products are vulnerable to moisture. The reason why it turned soggy is due to the penetration of moisture into the product. In this case, heat with an air fryer(3 minutes when heated in advance, 5 minutes when not) to make it crispy again.